Ital Paving gave me a quote to pave my driveway on July 26, 2024. After a few emails we scheduled a date with Nicki to pave the driveway for October 9. The evening before, Nicki sent me an email to advise me that the crew had a small job to finish in the morning and would be at my place by mid afternoon. On October 9, paving day, at 3 PM, Ital Paving had not arrived to begin the work. I decided to check my emails to see if anyone had sent a message to inform me of a delay. I discovered an email from Nicki stating she was at my house in the morning to view the site. She went on to inform me that they miscalculated the cost of the paving job and it would cost me an additional $4,700 + HST to complete the paving. That calculated to a cost increase of 58% over the first quote.
Called Nicki to further discuss and she did not answer her phone, therefore left a message. The next day I had the opportunity to talk to Nicki, she proceeded to inform me that there was a miscalculation and they would not pave the entire driveway as per the quote of July 26. Nicki was not willing to negotiate the price difference, the attitude was here is the new price, take it or leave. Ital Paving made the error on July 26 and waited until October 9, paving day, to have a closer look at the work site and on the same day decided to inform the me that the quote was wrong. They were not willing to discuss any way to make me happy, take it or leave was the attitude Nicki displayed. I would not recommend Ital Paving to anyone. This is an unacceptable way to treat customers, it was their mistake and they were not willing to come forward to make a customer happy.

What a amazing company to do your driveway!! I will only get Ital paving to do my driveway, Very family oriented and amazing at the work they do !! Very perfectionist and Nikki well she is a get the job done women and it's done!! What a wonderful kind hearted woman ! I am very grateful to have met her !! thank you for the amazing job you did !!

This company just came to dig up my neighbour's driveway. They clearly did not check in advance for utility lines as they have CUT and DISCONNECTED one of my utility lines. Completely UNPROFESSIONAL. Had to give a star to post review, otherwise I would've given zero stars. Do NOT recommend.

I got my driveway done this year, and can without a doubt say that they are amazing. Niki and her office team are very responsive. And her paving crew is spectacular! Quick, efficient, professional.

I hired a friend to have my driveway paved 4 years ago because I knew and trusted him. He hired Itel paving in Barrie to do the job. They came and scraped the driveway and put gravel on taking about 25 minutes. Four months later came and put a thin coat of ashphalt down and this took another 25 minutes. Shortly there after I had 22 holes in my driveway with weeds coming through. I called over 100 times and they promised to come and fix the problem but never showed up. And would no longer take my calls. Now I had ants coming through the pavement. Had quite enough so I got King Paving in and they dug it out put lots of limestone screenings as you are supposed to be doing. I would never never never recommend Itel paving to anyone in fact a lot of people have asked who I would recommend and it is surly not Itel

Not happy at all!
I fully suspect I will need to have my driveway repaved in 2 years despite having ours resurfaced in August of 2020.
After the initial request for a quote "Niki" was extremely fast at providing a quote, to my surprise and delight the quote was quite a bit more affordable than the other 3 local competitors.
The adage of "you get what you pay for" should have been in the front of my mind.....
Immediately after agreeing to the price communication became painful... Luckily I happened to be home when the crew randomly showed up one day to rip up the driveway. At this point the first half of the deposit was paid- as per their instructions.
Approximately 8 weeks later despite me asking several times for a approximate date when the driveway would be resurfaced they randomly showed up to surface my driveway.... again thankfully I was home, especially since they needed the hose in my garage which I of course let them use and they to my surprise left in a big tangled ball in my garage.
I waited 2 weeks before putting any weight other than foot traffic on the driveway, after the two weeks I parked my wife's vehicle on the driveway and 1 week later my half ton pickup truck. Almost immediately I noticed the driveway was starting to shift and develop ruts.
I had hoped this was just settling and that it would even out...... It did not..
I contacted Niki via email at the beginning of 2021 with my concerns, at this point the ruts were so pronounced on the one side of my driveway it looked as if I had a flat or low tire on my truck if I parked there. After several emails I FINALLY got a response, she told me to contact her in the spring.
I waited until the spring and sent her a email, and another email and waited and waited. While waiting I rotated my wife's tires on her car and the jack sank right into the driveway! For context it was a cool spring day and my wife has a very normal sized SUV. I sent pictures and emailed Niki again, incase she didn't see my email.
Finally I got a email saying that I should have put plywood down and that the driveway is only tar sand and gravel.... Yes I'm aware however I have never had a problem like this before...
She told me she would stop by and examine the driveway to verify my complaints of the material being ridiculously soft and developing ruts already... that was weeks ago,

I have all but basically given up, congratulations ITAL you took my money, I suspect you make your profit margins by performing poor quality work with substandard material.

My driveway was paved June 21/16 primarily due to a four foot wide area that was damaged and cracked. This area ran across the driveway approximately 2/3 the way from the house. This was discussed in detail with the sales representative Jerry and I tried to discuss it with the job superintendent on the day the driveway was paved but he was too busy on the phone to discuss my concerns. The damaged area was also noted on the estimate instructing the crew to "remove a few buckets (of) material" from the noted area. This was not done in my presence and I was advised by one of the crew that they rolled the area well enough to compact the damage. The contract states that the work is guaranteed for one year from installation. I've contacted the company and an office representative, who was very rude, advised that material was removed, which it wasn't. As a result, the driveway heaved in the noted area this past winter by approximately two inches, for which I have photos taken on March 14/17. The area has now settled but there are two ripples running across the driveway in the noted area. I believe that the area in question needs to be dug out, material removed and repaved at the very least. However this will be very obvious as a patched area.

Great job, a pleasure to deal with. Will recommend to others.