Stonewood Bath Cabinetry by Rock Solid Supply


Kathy Wykes
4 years ago

Starting after only a year, the drawers of my Biscotti bathroom units showed scratches all around the pulls and now all 7 drawers show this. By comparison, my 14 year old kitchen cabinets and drawers show none of this, nor do night tables I finished myself 4 years ago. I live alone and am careful with my house. This finish is of very poor quality and does not stand up to even gentle care. Perhaps I should have mentioned this sooner to them. When my designer sent them my concerns, their response was that they could sell me NEW DRAWERS. Poor workmanship and poor customer service. I am remodelling my second bathroom and have bought units elsewhere. I will not buy from rocksolid again and will not recommend them to anyone.

C. Page
11 years ago

The cabinetry is well made. The quality of wood used very good. Workmanship very good. But : Approx 3 months of usage and water stains starts appearing on the granite. I sent 2 emails to the company to get their feedback and to get another application of the sealer which I think the company should do. I never received a reply ! I am the only person using this bathroom. The granite has always been wiped after usage. Perhaps they should use a better quality granite or they should do several coats of sealer at the company before being sent to client. I referred two neighbours to this company...let's hope that they do not experience same problem.
The Business Owner Replied:

Sorry about your issue - I don't believe vendors ever pre-seal their granite products - it is always the responsibility of the customer. Doesn't help you now, but in the future, never purchase granite for bathroom or kitchen installations; always quartz.

Written on 01/31/2020